Privacy Policy

Introduction

Build Nest Haven ("we", "our" or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard personal information when you visit buildnesthaven.com, contact us, request an estimate or subscribe to our newsletter.

Please read this policy carefully. By using the website, you agree to the collection and use of information as described here. If you do not agree, please discontinue use of the website.

Information We Collect

Information you provide directly. This includes your name, email address, phone number, property location, details about your project, the services you are interested in, photos you share and the content of any messages you send us.

Information collected automatically. When you browse our website, we may collect your IP address, browser and device type, operating system, pages visited, time and date of visits, referring website and similar usage details.

Information from partners. If you ask us to coordinate with lenders, warranty providers or suppliers, we may receive information from them that relates to your project.

How We Use Information

We use personal information to:

• Respond to enquiries and schedule consultations.
• Prepare estimates, contracts and project plans.
• Carry out, manage and support renovation projects.
• Send newsletters, guides and updates you have requested.
• Analyse website use and improve our content and services.
• Protect our website, business and customers from fraud and misuse.
• Comply with legal, tax and regulatory requirements.

Cookies and Tracking Technologies

We use cookies and similar tools to make the website work, remember your preferences and understand visitor behaviour. Essential cookies are required for basic functions, while analytics cookies help us measure and improve performance.

You can manage or disable cookies in your browser settings. Disabling some cookies may affect how the website functions.

How We Share Information

We do not sell your personal information. We may share it with:

• Service providers who host our website, deliver emails, manage scheduling or support our operations, under confidentiality obligations.
• Project partners such as subcontractors, suppliers, lenders and warranty providers when needed to deliver services you request.
• Authorities and legal parties when required by law or to protect rights, property and safety.
• Successor businesses in the event of a merger, acquisition or sale of assets.

Newsletter Communications

When you subscribe, we use your email address to send home improvement tips, project ideas and company news. You may unsubscribe at any time through the link in our emails or on our Unsubscribe page. We may still contact you about active enquiries or projects after you unsubscribe from marketing.

Data Security

We use reasonable administrative, technical and physical safeguards to protect personal information from unauthorised access, disclosure, alteration and destruction. Access is limited to people who need the information to perform their work.

If a breach of security affects personal information, we will provide notice as required by the Alaska Personal Information Protection Act and other applicable laws. No online system is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep personal information for as long as necessary to fulfil the purposes outlined in this policy, including maintaining project records and warranties and meeting legal obligations. When information is no longer required, we delete or anonymise it securely.

Your Rights and Choices

You may ask us to:

• Tell you what personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Delete information we no longer need, subject to legal requirements.
• Stop sending you marketing emails.

Residents of some states have additional privacy rights under their state laws. We will honour verified requests in accordance with applicable law and will not discriminate against you for exercising your rights.

Do Not Track and Preference Signals

Some browsers offer a "Do Not Track" setting. Because there is no single agreed standard for how websites should respond to these signals, our website does not currently change its behaviour when it receives one. Where the law requires us to honour a recognised opt out preference signal, we will do so.

You can still limit tracking by adjusting cookie settings in your browser, using private browsing modes or installing tools that block analytics scripts.

Photos and Project Records

During consultations and projects, we may take photographs of your property to document existing conditions, plan work, record progress and support warranty claims. These photos are kept with your project file and used only for those purposes. We will not publish photos of your home in our marketing, on our website or on social media without your separate written permission, and we will avoid capturing people, personal documents or identifying details wherever possible.

Visitors Outside the United States

Our website is operated in the United States and our services are offered to homeowners in the United States. If you access the website from another country, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your home country. By using the website you consent to this transfer.

Children's Privacy

Our website is not directed to children, and we do not knowingly collect personal information from children under the age of thirteen. If we learn that we have collected such information, we will delete it promptly.

Third Party Websites

Our website may link to websites operated by others, such as manufacturers, lenders or social media platforms. We are not responsible for their content or privacy practices and encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date. Continued use of the website after changes are posted indicates your acceptance of the updated policy.

Contact Us

For questions about this policy or to make a privacy request, contact us at contact@buildnesthaven.com, call +1 907-343-7529 or use our Contact page.